To run Moodle effectively - as a minimum - use the below system components. Without the following system components, Moodle may still work but some functionality may be lost.

Workplace IT environments' internal configurations can also restrict the functionality of Moodle. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply, and workplaces may also have older versions of software with which Moodle may not perform well.

Mobile devices

Currently the Prosectra H.E.A.T. Online Course is compatible on laptop and desktop computers only.

Operating system

Recommended: Windows 10, Mac OSX High Sierra, iPad IOS10 or higher

It is not recommended to use older versions of operating systems that are out of support such as Windows XP, Vista or Windows 7.

Internet speed

Use a broadband connection through USB wireless modem, ADSL2+, T1/T2, fibre optic or cable with the speed:

  • Viewing lecture recordings or conferencing - at least 5MB/sec
  • Viewing images and webpages - at least 2MB/sec

Dial-up access will be significantly slower, and we do not recommend it for using Moodle.

IMPORTANT! As many of the modules contain video content, it is important to allow the disclaimer to run through to completion at the beginning of each module. Wait for a moment after the Disclaimer slide completes before hitting the NEXT button as this will allow the module to fully load.

Internet browsers

Moodle is supported by most of the standard-compliant internet browsers like Chrome, Firefox, Safari, and Edge.

Compatible browsers include:

  • Google Chrome 32 bit version 8x or later (recommended for optimal compatibility, this has been thoroughly tested on Windows)
  • Safari 14 or later (recommended for optimal compatibility, this has been thoroughly tested on Mac)

Note that add-ons and toolbars can affect any browser's performance.

MS Internet Explorer is not recommended for Moodle!

If you have any difficulty accessing the modules check that you are using one of the supported browsers above before you contact external support.


We recommend that the following be enabled:

  • Cookies
  • Popups (in both internet browser and security software)
  • JavaScript

Resource Viewing

We recommend that you use the latest version of Adobe Acrobat Reader.


With all firewalls, ensure that you enable uploading of files.

Further Support

If after reading this page you continue facing issues with viewing the eLearning modules, please contact our support team at: